Privacy Policy

1. Who We Are

Custom Beanie Makers is a custom beanie manufacturer based in the United Kingdom. Our registered address is Unit 4, Mill Lane, Manchester, M1 2AB. We are the data controller for the personal information we collect through this website.

This policy explains what personal data we collect, how we use it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We only collect the information we need to respond to you and provide our products. This may include:

• Your name, email address, phone number and company name
• Delivery and billing addresses
• Logos, artwork and design files you send us
• Details of your enquiries, quotes and orders
• Technical information such as your IP address, browser type and how you use our website

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and send you quotes and mockups
• Process, produce and deliver your orders
• Take payments and keep financial records
• Send you our newsletter, only if you have signed up for it
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following legal bases: to perform a contract with you or take steps before entering into one, to meet our legal obligations, for our legitimate business interests, and with your consent where required, for example for marketing emails.

5. Sharing Your Information

We never sell your personal data. We only share it with trusted third parties who help us run our business, such as delivery companies, payment providers, website hosting and email services. These providers are only allowed to use your data to provide their services to us.

6. Cookies

Our website uses cookies to make it work properly and to understand how visitors use it. You can control or disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.

7. How Long We Keep Your Data

We keep your personal data only for as long as we need it. Order and financial records are kept for six years to meet UK tax requirements. Enquiries that do not lead to an order are deleted after two years. Artwork files are kept so we can repeat orders, unless you ask us to delete them.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data
• Object to or restrict how we use your data
• Withdraw your consent at any time
• Ask for your data to be transferred to another organisation

To use any of these rights, please contact us using the details below. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new “last updated” date.

11. Contact Us

Knit & Co., Unit 4, Mill Lane, Manchester, M1 2AB
Email: [email protected]
Phone: 447456070486